Rotterdam 6 — 7 Dec It's time for a system reboot.
AI Personas – An intuitive framework for designing intelligent connected objects
Thursday, December 6, 15:15-17:15h
Thanks to new machine learning advancements, we can now create connected objects which are able to carry out complex tasks autonomously, without requiring direct user inputs.
But with increased autonomy, our ability to plan for all possible interactions users will have with the products diminishes, with the result that users expecting seamless experiences will be often frustrated and disappointed.
As products become smarter with AI, we can no longer regard them as tools for people to use. This usual metaphor doesn’t work anymore for describing the complex interactions between users and AI-powered products. A better way to consider the new user-object relation is one of cooperating partners.
By using the personification metaphor we can give users an intuitive way to manage their expectation when using products with autonomous, complex behaviours.
The AI Personas is a simple framework that uses the characters of the Butler, the Police and the Buddy to illustrate three different ways for intelligent products to behave. By referring to these personas and their familiar traits, designers can have a higher level reference for guiding their process and users can intuitively know what the product would do in each situation.
In this workshop, we will first introduce our AI Personas framework of the Butler, the Police and the Buddy. Afterwards, we’ll have a creative session where we’ll show you show you how to use the frameworks for ideating AI-powered products with clear goals and behaviours.
Leonardo Amico is Creative Technologist in Design & Innovation company Uniform. His role consists of the ideation, design, and prototype of applications for emerging technologies such as AI and the Internet of Things, working in both commercial and research-based projects. Leonardo is also a member of international collaborative design research platform Hacking Households and his work has been exhibited across a number of festivals and museums including Salone del Mobile in Milan, Dutch Design Week in Eindhoven, Adhocracy in Athens.
Dr Mike Shorter
Mike is a Senior Creative Technologist at Uniform. He has over 10 years experience as a product designer, university lecturer and researcher. He is at home playing with new digital technologies and has in-depth knowledge of design methods, idea generation, workshop facilitation, prototyping techniques, sensors, paper circuitry and internet connected objects. Mike has worked with partners such as NASA, Penguin Random House and Mozilla and co-founded the design publication Fieldguide in 2012. He regularly publishes journal articles, conference papers and book sections and presents his work worldwide: from London Design Festival to Unbox Festival in India.